Energy Efficiency Analyst Utility Programs and Services: Demand Response Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel) Are you ready to make a difference? To support our growth, ICF is seeking an entry level candidate to provide program support for our utility program team in Maryland. Working closely with program and portfolio managers, this individual will coordinate and contribute to various deliverables such as creating and managing progress reports, conducting research on demand response initiatives for other utilities, supporting program stakeholders and participants, and researching products and enhancements. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Process customer applications from third party platforms for enrollment into utility sponsored demand response programs Create and maintain Excel spreadsheets and databases for internal tracking Analyze data and call out trends, find and address errors to resolution Develop and update high quality client reports within required timelines Support various internal staff with data management and analysis Provide regular program status updates Handle and track issues brought by subcontractors, customers, and customer service representatives Assist with customer engagement, as needed, on various programs General support for various demand side management (DSM) program designs Other duties as required to support our work nationally and provide direct support to division leadership as needed Address client and customer issues with a positive attitude Take minutes during internal and external calls What we need you to have (minimum qualifications): Bachelor’s degree in (Energy, Sciences, Sustainability, Public Policy, Business, or related field) and 1 years of experience in energy, environmental or sustainability work OR 4 years of professional work experience; energy efficiency or demand response experience preferred AND Experience with Microsoft Office applications including Excel, PowerPoint, Word What we would like you to have (preferred): Prior experience supporting, or participating in, utility-sponsored energy efficiency programs Experience with customer management and engagement Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset General understanding of state and federal initiatives related to energy efficiency Excellent verbal, interpersonal and written communication skills Strong analytical, problem-solving and decision-making capabilities Additional skills: SharePoint, Teams, PowerBI Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: $44,680.00 - $75,956.00 Columbia, MD (MD12) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.